Arrived at the hotel after a very long (eight hour) drive. Was staying here for two nights, and had booked a "room with a view".First issue, the valet. I parked my car in the valet spot, and a valet ran past me and said he'd be back. I waited, and waited. After ten minutes I just went to the valet counter and dropped the key off with him.Next, I went inside and the hotel immediately reminded me of the early scene in The Shining at the Overlook Hotel. Slightly creepy, with a 70s decor about the reception area. Went to the "automated checkin machines", and they wouldn't accept my UK ID. So I went and spoke to the member of staff standing nearby, and she immediately asked me to "checkin with the machines", even though she clearly saw me try that. She sighed, said she was "only doing my job" and proceeded to check me in. TWENTY MINUTES LATER, and after telling my off for placing my hand on the reception counter which "may cause it to tip over" (?!?!) she was still asking me questions (do I want a loyalhy card? Do I want to know about the retaurants and then, after recommending one of them for at least 5 minutes she then told me it was closed!). She then went on to tell me about the new Gotdon Ramsey restaurant opening, because she suddenly realised I may be British, and how much the hotel "needs his professionalism"! All of this would have been hilarious if I wasn't so tired!We were apparenty upgraded to a better room, which I thought may have made that bizarre checkin experience worthwhile. The first concern was the room was the first one straight after I got out of the elevator, which probably meant I'll be hearing it through the walls. I then walked in to the room and, boy, I can't even explain it! Firstly, it had a really musty smell about it. It was "old" and in dire need of modernisation and the furniture had probably been there so long it needed burning. The bathroom was relatively ok. I then heard the elevator noised through the wall, as predicted. Best of all, I went to the windo and my "view" was of the concrete car park, with a few trees in view if I looked at a 42 degree angle from my window!I went downstairs to complain. Firstly, there was one receptionist with a queue of around 4 people already waiting. When I managed to get to the front of the queue, I found the rudest, and least interested hotel receptionist I think I've ever experienced (and I've staying in a good few hotels over the years!). I asked to speak to the manager and complained. The reason I was given for all of my complaints was that the staff were new and needed training, yes that's right you didn't misread that.I was given another room that was slightly better, and it was so late by this time that I decided to deal with it in the morning. In fact, I woke up in the middle of the night and booked another hotel in San Francisco and decided to leave Lake Tahoe a day early because this had completely ruined my stay already (had a wonderful day/night in San Franciscso and the drive there from Lake Tahoe was absolutely stunning!).When I went to reception in the morning and told them I was checking out, and explained why, I was greeted by a gentleman who was slightly more understanding and helpful (and wearing a customer service excellence badge from 2016!). He gave me a refund on all of the hotel charges, including the valet which is why I didn't give the hotel a 1 star rating.Seriously, how anyone can rate this hotel even anything over 3 stars is a mystery to me. The whole place reeks of the bad old days of hotels. Old and crumbly decor, and terrible customer service and amenities. The hotel group that owns this and the sister hotel across the road really need to close one of the hotels and put all their money into the one that's left, and completly renovate it from top to bottom. There is absolutely no excuse for a hotel of this supposed calibre to exist in 2019!AVOID!!!!